Website Terms and Conditions
No Gaps Dental
These Website Terms and Conditions (“Terms”) apply to your access to and use of the No Gaps Dental website located at www.nogapsdental.com and any related webpages, online booking services, forms, tools, chat functions and digital services operated by Oral Care Management Pty Ltd ABN 87 145 362 303 trading as No Gaps Dental (“No Gaps Dental”, “we”, “us” or “our”).
By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
These Terms are intended to govern website usage only. Separate terms, consent forms, privacy obligations and clinical policies may apply to dental treatment, appointments and patient care provided by No Gaps Dental clinics.
- Changes to these Terms
We may update these Terms from time to time without prior notice. Updated versions will be published on this website and take effect from the date of publication. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.
- Website Information
The content on this website is provided for general informational purposes only. While we make reasonable efforts to ensure information is accurate and current, we do not guarantee that all content is complete, accurate, reliable or suitable for your individual circumstances.
Website content does not replace professional dental, medical or health advice. You should seek advice from a qualified dental practitioner regarding your personal dental needs, diagnosis and treatment options.
Information about treatments, pricing, health fund eligibility, “No Gaps” offers, appointment availability and clinical outcomes may vary depending on your individual circumstances, location, health fund, level of cover and treating clinician.
- No Guarantee of Clinical Outcomes
Any information provided on this website regarding treatments, procedures or expected outcomes is general in nature only. Dental treatment outcomes vary between individuals.
Nothing on this website should be interpreted as a guarantee, warranty or assurance of any specific clinical outcome, aesthetic result, treatment timeframe or health fund benefit.
- Artificial Intelligence and Digital Tools
No Gaps Dental may use artificial intelligence (“AI”), automation tools or digital technologies on parts of this website, including chat functions, enquiry forms, content generation, search assistance, appointment workflows and customer support processes.
AI-generated or automated responses are provided for general informational and administrative purposes only and may not always be accurate, complete or suitable for your circumstances.
You should not rely on AI-generated information as dental or medical advice. Clinical decisions, diagnosis and treatment recommendations should only be made in consultation with a qualified dental practitioner.
While we take reasonable steps to monitor and review digital tools used on our website, we do not warrant uninterrupted availability, error-free outputs or the accuracy of AI-generated content. No Gaps Dental periodically reviews AI-generated and automated content and processes to maintain quality and accuracy. Users with concerns about the accuracy of any AI-generated information are encouraged to contact us directly.
- Online Bookings and Enquiries
Our website may allow you to submit enquiries, request appointments or make online bookings.
Submission of an online booking request does not guarantee an appointment until confirmation has been issued by the relevant clinic.
Appointment availability may change without notice. We reserve the right to reschedule, decline or cancel appointments where necessary, including due to clinician availability, emergencies or operational requirements.
Where a booking is made for a patient under the age of 18, the booking must be submitted by a parent or legal guardian who warrants they have authority to provide personal information on behalf of the minor.
Patients are responsible for complying with our Cancellation Policy. The full Cancellation Policy, including applicable notice requirements and fees, is published at www.nogapsdental.com/cancellation-policy and is the sole authoritative source for cancellation terms. Any updates to cancellation requirements will be made to that page only.
- Privacy and Personal Information
Your use of this website is also governed by our Privacy Policy, available at www.nogapsdental.com.
By using this website or submitting information through it, you acknowledge that we may collect, use and disclose your personal information in accordance with our Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You should avoid submitting sensitive health information through unsecured forms or channels unless specifically requested by us.
6A. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic and support our digital marketing. A “cookie” is a small text file placed on your device when you visit a website.
We may collect depersonalised information including your server address, pages accessed, browser type, referring website and date and time of visit. This information is used for statistical purposes and to improve the website; it cannot be used to personally identify you.
We use Google Analytics, Google Maps and may use other third-party tools that place cookies on your device. By using this website, you agree to Google’s Terms of Service and acknowledge that the Google Privacy Policy applies.
You may configure your browser settings to refuse cookies or receive a notification when a cookie is set. Doing so may limit your ability to use certain features of the website.
- Intellectual Property
Unless otherwise stated, all website content including text, graphics, logos, branding, videos, illustrations, layouts, icons, downloadable materials and software is owned by or licensed to Oral Care Management Pty Ltd and is protected by intellectual property laws.
The “No Gaps Dental” name, “No Gaps Guarantee” mark and associated logos and trade marks are owned by or licensed to Oral Care Management Pty Ltd. You must not use these trade marks without our prior written consent.
You may access and use website content for personal, non-commercial purposes only. You must not reproduce, distribute, modify, publish, transmit, reverse engineer or commercially exploit website content without prior written consent from No Gaps Dental.
- Acceptable Website Use
You agree not to:
- use the website unlawfully or in breach of applicable laws
- attempt to gain unauthorised access to systems, accounts or data
- interfere with website functionality, security or availability
- upload malicious code, viruses or harmful material
- use automated tools, scraping tools or bots without written permission
- impersonate another person or provide misleading information
- use the website in a way that may damage No Gaps Dental’s reputation or systems.
- Third Party Links and Services
This website may contain links to third-party websites, payment providers, booking systems, maps, social media platforms or external services.
These links are provided for convenience only. No Gaps Dental does not control and is not responsible for third-party content, availability, privacy practices or terms. Accessing third-party websites is at your own risk.
- Promotions and Health Fund Information
Promotional offers, payment options, health fund information and “No Gaps” eligibility information displayed on the website are subject to change without notice.
Eligibility for rebates or reduced out-of-pocket expenses depends on factors including your health fund, level of cover, annual limits, waiting periods, item numbers and individual treatment needs.
Patients should confirm eligibility, inclusions and costs with the clinic and their health fund before treatment.
- Limitation of Liability
To the maximum extent permitted by law, Oral Care Management Pty Ltd and its related entities, officers, employees, contractors and clinicians exclude liability for any direct, indirect, incidental, consequential or special loss or damage arising from or connected with:
- use of or inability to use the website
- reliance on website content
- errors, omissions or outdated information
- interruptions, viruses or security breaches
- AI-generated or automated content
- third-party websites or services.
Nothing in these Terms excludes rights that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or other applicable laws.
11A. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Oral Care Management Pty Ltd and its officers, employees and contractors from and against any liability, loss, cost or expense arising from your breach of these Terms or misuse of this website.
- Security
While we take reasonable steps to protect website security, no internet transmission or online platform is completely secure.
You are responsible for ensuring that devices, passwords and systems used to access the website are adequately protected. If you discover a potential security vulnerability on our website, we encourage you to report it to us directly rather than exploiting or disclosing it publicly.
- Social Media and User Content
If you interact with No Gaps Dental through social media channels or submit content through the website, you agree that:
- you are responsible for the content you post
- your content must not be unlawful, defamatory, misleading or infringe another person’s rights
- we may remove content at our discretion
- public comments and interactions may be visible to others.
No Gaps Dental reserves the right to moderate, restrict or remove social media interactions where necessary, including to comply with AHPRA advertising obligations and restrictions relating to testimonials.
13A. Marketing Communications
No Gaps Dental may send you commercial electronic messages and marketing communications by email, SMS and social media in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
13A.1 Consent
We will only send you marketing communications where you have provided express or inferred consent in accordance with Australian law. Consent may be given when you:
- submit an enquiry, booking request or contact form on our website
- register for an event, promotion or patient communication program
- provide your contact details at one of our clinics and indicate you would like to receive updates
- opt in through a social media lead form or digital campaign.
13A.2 Types of communications
Marketing communications may include appointment reminders, oral health tips, promotional offers, treatment information, practice news and health fund updates. All communications will clearly identify No Gaps Dental as the sender and will include our contact details.
13A.3 Unsubscribe and opt-out
You may opt out of marketing communications at any time, at no cost, by:
- clicking the unsubscribe link included in any marketing email
- replying STOP to any marketing SMS
- contacting us directly at support@oralcaremanagement.com.au or (02) 8007 6727
- updating your communication preferences through our clinic reception.
We will action all opt-out requests promptly and within the timeframes required by law. Please note that opting out of marketing communications will not affect transactional or clinical communications relating to your appointments or care, such as appointment confirmations, reminders and recall notices.
13A.4 Social media advertising
No Gaps Dental may use targeted advertising on social media platforms including Meta (Facebook and Instagram) and Google. This may involve the use of custom audiences derived from hashed contact data provided to us with your consent. We do not sell your personal information to third parties. All social media advertising activity complies with the relevant platform’s advertising policies and applicable Australian law.
13A.5 AHPRA compliance
All marketing communications issued by No Gaps Dental, across all channels, comply with AHPRA’s Guidelines for Advertising of Regulated Health Services. This includes restrictions on the use of patient testimonials, before-and-after images and claims about clinical outcomes in promotional content.
14A. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, void or unenforceable, that provision will be severed from the Terms and the remaining provisions will continue in full force and effect.
- Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes relating to these Terms or website use are subject to the exclusive jurisdiction of the courts of New South Wales.
- Contact Us
If you have questions regarding these Terms, please contact:
Oral Care Management Pty Ltd trading as No Gaps Dental
Website: www.nogapsdental.com
If you have any question about this page or our website or No Gaps Dental, please connect with us using our Contact Us form.
Effective date: 13 May 2026