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Health Insurance

Having dental insurance means that you can take the most advantage of our “no gaps” offering. It’s important you understand how it works and what your responsibilities are.

Health Insurance can be complex, so know your dental cover

There are many different health funds, all with different fund rules, and they offer various levels of cover, so it’s important that you know what kind of cover you have selected and ultimately what benefits are available to you

Insurance companies base the amounts they pay on internal fee schedules, regardless of what our fees are. The maximum benefit allowance paid by your fund may not cover the full cost of your dental treatment.

When you first join a new health fund, there may be a waiting period. This is the period of time you need to wait before you are able to claim benefits back from your insurer. Waiting periods will differ depending on your health fund, your level of cover and what kind of treatment you are looking to claim.

Most health funds will pay a benefit for a check up and clean every six months, however this is subject to your dental service limit governed by your health fund. Some treatments, such as orthodontics and whitening, may not be covered at all, so it’s best to ask your health fund provider about these topics.

Your dental insurance is an agreement between you and your insurance company

Our surgeries and dentists are not a part of your insurance contract and therefore we cannot make guarantees of what benefits your insurance will pay and cannot force your insurance fund to pay.

In addition, due to privacy restrictions, we are not able to contact the fund on your behalf.

Medibank Member’s Choice, BUPA Member’s First & Westfund

We don’t charge the gap between our cost  & what your private health insurance covers. We accept all Australian private health funds, however some of our clinics are preferred providers with certain health funds such as Medibank Member’s Choice and BUPA Member’s First.

Members of our preferred provider funds will receive a special fee schedule determined by the respective fund, which means they will pay lower fees.